General Position Summary:
The Field Underwriter – Commercial Lines will be responsible to build strong partnerships with select agents to establish a pipeline of commercial business in an assigned territory. This position is responsible for a book of commercial business from initial underwriting to policy issuance to the renewal review. The Field Underwriter – Commercial Lines also will be called on to conduct field agency visits and to assist with agency management, including managing agency profitability, growth, retention, and other agency targets.
- Works within specific authority level to quote, accept, decline, and modify new/renewal risks within assigned territory in accordance with accepted underwriting guidelines.
- Gathers, analyzes, and evaluates risk exposure, and maintains appropriate file documentation. Adopts proactive actions and/or makes proactive recommendations to improve risk profitability.
- Applies knowledge and understanding of coverage forms, rating plans, and guidelines in the selection and pricing of individual risks. Ensures adequate pricing of individual risks through proper classification, accuracy of information, and adherence to company underwriting standards and philosophy.
- Responds to agent calls and emails on coverage and makes adjustments to policy information based upon prescribed authority on Commercial Property and Casualty lines of business.
- Follows up with agents as required to close out inquiries/transactions.
- Provides guidance to agents and other departments regarding various underwriting information. Effectively communicates underwriting decisions and appetite to agents. Reinforces ease of doing business by meeting or exceeding agent expectations and service quality on a consistent basis.
- Develops and maintains effective working relationships with internal and external customers. Communicates openly and in a timely fashion. Participates in the development of team goals and works diligently to achieve them. Supports all team decisions.
- Increases renewal premium by cross-selling additional coverage, products, or service.
- Conducts continuous profit and growth analysis by territory and agency as assigned. Monitors policy retention and assists with remedial action targeting retention issues.
- Visits agencies on a regular basis to manage agency relationships and maintain quality and quantity of commercial business inflow.
- Trains and mentors underwriters. May be viewed as line specialist for one or more commercial lines of business.
- Other responsibilities and duties as assigned.
- Meet expectations of attendance and punctuality.
- Overnight travel to agent offices and industry functions as required.
Required Knowledge, Skills and Abilities:
- Skills described in job description.
- In-depth knowledge and understanding of commercial lines policy forms, including commercial auto, businessowners, general liability, commercial property, and commercial inland marine.
- Strong analytical and communication skills.
- Detail oriented with the ability to work in a team environment and be flexible to daily changing needs and job duties. Demonstrated ability to adapt to change as it the company moves forward with in its strategic plan.
- Excellent interpersonal and customer service skills.
- Excellent oral and written communication skills. Must be able to effectively communicate with agents, insureds, mortgagees, lienholders, vendors, and others through frequent written and telephone communication. A majority of communication takes place over the telephone.
- Proficiency in Word, Excel, and email system and ability to become proficient in the Company’s operating systems. Proficient in the usage of supplied desktop tools, including policy administration system, imaging, and underwriting tools.
- Ability to travel, including frequent overnight stays.
- Ability to sit for extended periods of time and work at a computer terminal.
- Ability to prioritize work and meet service standards and deadlines.
- Ability to work independently and to carry out assignments to completion with minimum supervision.
Education / Experience Requirements:
- Bachelor’s degree (B.S./B.A.) from a four-year college or university.
- CIC or CPCU designation preferred.
- 7 to 10 years commercial underwriting and/or related experience.