General Position Summary
The Underwriting Director administers the Underwriting policies, practices, and programs for all lines of business. The Underwriting Director directs assigned staff in the development, implementation, adjustment and monitoring of plans for profitability, growth and spread of risk. The position also entails development of staff, productivity monitoring, and development of recommendations to senior management for improvements to systems and operations. The Underwriting Director works closely with the Client Services Supervisor to ensure accuracy of systems, and supports all Corporate and Underwriting Department initiatives, providing direct leadership as needed.
- Develop and implement underwriting policies, practices, procedures, standards and guidelines to achieve profitable results and acceptable loss ratios for all lines of business.
- Coordinate and oversee the various activities associated with the processing and underwriting of all lines of business and other underwriting functions. Advise Underwriting staff on complicated risks and make underwriting decisions on risks exceeding their authority.
- Build rapport, provide motivation, resolve conflicts, build teamwork and coach Underwriting staff to attain company, department and team objectives.
- Coordinate and supervise the selection, development, training, and promotion of Underwriting staff.
- Monitor performance and provide guidance, feedback, formal performance assessments, and salary recommendations. Perform other supervisory functions as required.
- Manage relationships with outside vendors, including those providing loss control services.
- Develop, maintain, and monitor Underwriting productivity and service standards.
- Participate in pricing and product reviews.
- Collaborate and cooperate with other departments in managing agency force relationships.
- Plan, coordinate and/or conduct Underwriting training sessions for the agency force.
- Travel to agent’s offices and attendance at other outings to promote CIC. Participate in the planning and scheduling of the trip. Overnight travel may be required.
- Other tasks as requested by the Vice President Underwriting or Executive Management.
- Collaborate on budgeting, salary administration, and other departmental administration tasks, as requested by the Vice President Underwriting.
- Active participation in continuing education.
- Present a professional and helpful appearance.
- Meet expectations of attendance and punctuality.
- Other responsibilities and duties as assigned.
Required Knowledge, Skills and Abilities:
- Skills described in job description.
- Excellent oral and written communications.
- Excellent interpersonal skills. Ability to effectively communicate with Underwriting team members regarding all aspects of underwriting functions and job performance. Ability to interact and effectively communicate with management staff and executive management
- Thorough understanding of risk selection, policy forms and endorsements for all lines of business. Must have an in-depth knowledge of policy content and coverage intent. Must be proficient in the fundamentals of all lines of business, including an understanding of regulations, rating, rules, manual, company guidelines and procedures, and state laws.
- Working knowledge of policy systems, on-line systems, and testing protocols.
- Working knowledge of all tasks assigned to underwriters and support staff. Must have an understanding of the different team members’ job functions.
- Excellent organizational skills. Ability to prioritize, organize, and handle work in an efficient manner.
- Ability to work independently and carry out assignments to completion with minimal supervision.
- Proficiency in use of computers, including skills in Word, Excel, and email systems and knowledge of the Company’s operating systems.
- Ability to travel with occasional overnight stays.
- Ability to sit for extended periods of time and work at a computer terminal.
- Maintain work performance at satisfactory or standard level.
- Ability to comply with department and company policies and procedures.
- Bachelor’s degree (B.S./B.A.) from a four-year college or university
Industry Education adn Experience
- Ten Years Industry Experience
- Five years supervisory experience
- Chartered Property Casualty Underwriter (CPCU).
Supervises all underwriting staff.